Broneerimine.ee Terms of Use

This English text is a translation provided for convenience. The Estonian version of this document is authoritative; in case of any discrepancy, the Estonian text prevails.

Broneerimine.ee is a platform that provides users with simple and convenient software that enables

  1. service providers to manage and organise information about bookings, employees and customers;
  2. Service provider customers to make reservations through various online channels.

The software located on the broneerimine.ee platform (hereinafter also "software" or "platform") is managed by Pintek OÜ (registry code 14174956, address Savi 7, Pärnu), hereinafter the "Operator". The Operator's e-mail address is info@broneerimine.ee.

"You", "You" or "User" means any legal person (including a person acting on their behalf) or a natural person who has agreed to these Terms and Conditions who has entered into this Agreement with the Operator.

By using the platform, you confirm that you have carefully read and agreed to the following terms and conditions. By agreeing to the Terms, they become a binding agreement between you and the Operator (hereinafter referred to as the "Agreement").

Disputes between the Operator and the User shall be settled by negotiation. If negotiations fail, disputes are to be resolved in Pärnu County Court's Pärnu Courthouse.

General Terms and Conditions

You undertake to provide true information when registering, including registering under your correct and full name and using a valid e-mail address. Multiple people are not allowed to use one User Account. The only way to give other people access to your account is to send them an invitation to join through the "Employees" section of the platform. When accepting an invitation to use the Platform, a User Account with separate props is created for the acceptor. All persons who accept the invitation are obliged to accept these Terms.

Entry to the Platform is based on the User Name and Password or an account registered with third parties (Google, Facebook). You undertake to use a secure password and keep it confidential. By using a password or an account registered with a third party to enter, you undertake to ensure that no third party can access your account.

You undertake to notify the Operator of the possession of a password for entering the Platform or an account registered with a third party in the possession of third parties.

The platform allows you to make public information and photos about you and your services and employees. You are responsible for the truthfulness of the data entered and the information contained therein. You are also responsible for ensuring that the data you enter does not infringe the rights of third parties and does not conflict with applicable law and good manners.

If you enter a Google Analytics 4 measurement ID or a Meta Pixel ID in the Platform settings ("Analytics and ads"), you instruct the Operator to load these tools on your booking page and website. You are the controller of the data these tools collect. You are responsible for the legal basis for this processing and undertake to name these tools in your own privacy policy. The Operator shows visitors a cookie notice and loads none of these tools before the visitor consents.

You are prohibited from using the Platform for fraudulent or any other illegal purpose, and to upload or transmit viruses or any other type of malware that is or may be used in a way that affects the functionality or functioning of the Platform.

The Operator has the right to further develop the Platform and the software provided there in the Software at any time and to use open source software in the Software.

The Operator has the right to unilaterally amend and supplement the terms and conditions.

You grant the Operator the right to publish for marketing purposes the recommendations, comments and suggestions you have made about the Platform or the Operator.

License

The Operator grants you a non-exclusive right (non-exclusive license) to use the Platform and the services provided therein for the duration of the Agreement in accordance with the terms of the package you have chosen.

Under the Agreement, you will only be granted the right to use the software to the extent agreed in the Agreement. The copyrights, title and any other intellectual property rights related to the Software are the property of the Operator.

Services & Fees

The use of the platform is carried out free of charge or for a periodic fee, depending on the service package chosen. The Operator has the right to change the prices of packages or terminate the offer of free packages by notifying the User thereof in writing 7 days in advance.

Periodic paid packages

When using a paid periodic plan, the User pays the monthly or annual fee on the basis of invoices. After payment of the fee, the Operator shall make the services included in the package available to the User for the period indicated on the invoice.

During the period indicated by the User on the invoice upon cancellation of the contract, the amount paid on the basis of the invoice shall not be refunded or set off until the end of the period indicated on the invoice.

Upon cancellation of the Contract by the Operator during the period indicated on the invoice, the Operator shall return to the User the fees received for the period, less the proportional compensation for the period from the beginning of the period indicated on the invoice to the time when the Operator informed the User of the cancellation of the Contract.

Paying for customer messages sent via SMS messages

The platform allows you to send messages to customers via SMS messages. Sms messages are sent on the basis of prepaid "SMS credits". It may take one or more SMS credits to send one message. The cost of SMS credits depends on the length of the message you are sending and the characters it contains. The price of SMS credits depends on the number of SMS credits purchased at the same time.

When the Full plan is paid for, the plan includes a set number of SMS credits each calendar month; the number depends on the number of employees in the plan. SMS credits included in the plan are used before purchased SMS credits. SMS credits included in the plan that remain unused at the end of the calendar month expire, are not carried over to the next month, and are not refunded or offset.

Upon cancellation of the contract by the User, the amount paid for the purchased SMS credits shall not be refunded or offset against the outstanding SMS credits.

Upon cancellation of the contract by the Operator, the Operator shall refund to the User the fee paid for the SMS credits, less the proportional compensation to the extent of the SMS credits used.

Initiating payments through a platform to pay for services

We inform you that the account information and payment initiation service is provided to you by Paysera in accordance with these rules. By initiating a payment through the platform you agree to these rules.

Liability and damages

The Operator does not guarantee the smooth operation of its platform, but does its best to ensure that the software works smoothly and is available to the User at any time. The Operator shall not provide the User with any security or warranty, and the User shall not be entitled to claim compensation from the Operator for damage stemming from any reason when using the Software or because of a lack of access to the Software.

The Operator shall not be liable for any costs or damages arising from the use of the Platform or reliance on inaccurate information on the Platform. You agree to indemnify Us for any costs, damages, claims and expenses (including legal expenses) arising directly or indirectly from any breach of these Terms or any applicable legal provisions committed by you.

Termination of contract

The legal relationship between the Operator and the User arising from the acceptance of the Terms is valid for an indefinite period. Both Parties shall have the right to terminate the legal relationship which has arisen on a regular basis at any time by means of a notification to the other Party.

Withdrawal from paid service contract (for private persons)

A private User has the right to withdraw from the contract for the provision of a paid service without disclosing the reason within 14 days from the conclusion of the contract.

In order to exercise the right to withdraw from the contract, a corresponding application must be sent with a reference to the order in free text (standard form: "I want to withdraw from the purchase/contract *reference to order*") to the Operator's e-mail address info@broneerimine.ee.

  • When purchasing a periodic service, the provision of the service begins immediately after the conclusion of the contract, i.e. within the withdrawal period, and therefore, when using the later right of withdrawal, the private User is obliged to compensate the Operator for an amount that is proportional to the provision of the service until the User informed the Operator of the exercise of the right of withdrawal compared to the total volume of the contract. In this case, upon receipt of the application for withdrawal, the Operator shall return to the User without delay, but no later than 14 days after the fees received from the User, less the proportional compensation for the services during the period from the conclusion of the contract until the time when the User informed the Operator of the exercise of the right of withdrawal.
  • Upon withdrawal from the purchase of SMS message credits, upon receipt of the withdrawal application, the Operator shall return to the User without delay, but no later than 14 days after the fees received from the User, less the proportional compensation for the SMS credits used.